Questions? Answers.
Shipping, downloads, returns, price matching and more. Still stuck? Email us and a real person will reply.
How fast do you ship?
We do our best to ship the same or next business day after an order is received and paid. During holidays and busy periods some orders may take up to 3 business days to leave us. Transit times start once your package leaves us. Need it by a certain date? Email sales@tricksupply.com before ordering.
Do you offer free shipping?
Yes. US orders of $99 or more (after discounts) ship free. Downloads and physical products both count toward the $99. We pick the most economical method, which can take 5–10 business days. Choose Priority or Express at checkout if you need it faster. Full shipping details.
Are items really in stock?
We have one of the largest physical inventories of any magic dealer in the USA. Some products are stored at a distributor’s warehouse. We check those regularly, usually receive them within 2–3 business days and ship them right away. If something becomes unavailable, we refund that item in full immediately.
How fast do I get download products?
Usually within minutes of payment. You’ll receive an email with a link to the download page and your password. Downloads can’t be returned once they have been accessed.
Can I return a trick?
The secret is a large part of what you buy, and once learned it can’t be returned. That’s why magic retailers, including us, don’t accept returns on magic. If a new item arrives defective, we’ll exchange it within 30 days. Returns & exchanges.
Do you price match?
In many cases, yes, against legitimate magic vendors who actually have the item in stock. Price matching must be requested and approved before you order. We don’t price match collectible, antique or low-supply items, and we can’t adjust pricing after an order ships.
Is shopping on Tricksupply safe?
Yes. Everything you enter is encrypted with SSL. Payments, including credit cards, are processed through PayPal, so your full card details are never sent to us. We don’t share your personal information with third parties unless required by law.
Do you ship internationally?
We love shipping internationally. Pick your country at checkout to see Post Office and, in most cases, FedEx rates. Rough transit times are First Class 2–3 weeks, Priority 1–2 weeks, Priority Express about 5 days and FedEx about 3 days. Customs and import fees are paid by the buyer, and we can’t declare a lower value. PayPal is recommended for international orders.
Do you buy used magic?
Yes. We buy pre-owned magic, books and posters, and we travel for entire collections and estates. We’re mostly interested in unusual and out-of-print collectibles, not lecture notes, DVDs, VHS or items under $25 retail that are still easy to find. Sell us your magic.
Do you rent or loan props?
No. We don’t rent or loan merchandise.
What if my package is lost?
If tracking shows the package was lost in transit, we’ll replace the goods or credit the full order value and settle with the carrier ourselves. If tracking shows it was delivered, we’ll file a claim with the carrier for you. Please give a full, complete address, because claims are often denied for incomplete information.
Do you charge sales tax?
Nevada law requires sales tax on orders delivered to Nevada addresses. It is added at checkout before payment. Orders shipping elsewhere aren’t charged Nevada sales tax.
Where is my order or tracking number?
Tracking numbers are emailed automatically when your order ships. They sometimes land in spam, so check there first. You can also check from your account or the Order Status page. 99% of our US orders ship with tracking.
How do I contact you?
Email is fastest: sales@tricksupply.com. Phone: (702) 430-1625 (you may need to leave a message). Contact page.